All refunds will be at the sole discretion of Aussie Candle Supplies. If you are not satisfied with your product for any reason please contact Aussie Candle Supplies to discuss the matter. We do not refund or accept returns on fragrances or oils, body products, micas or other products that can be contaminated once opened.
In the case of breakages we do not resend items however a credit will be applied to your online account that you can deduct from your next order . This is at the sole discretion of Aussie Candle Supplies. A digital photo of the breakages must be sent to Aussie Candles within 3 days of receipt of goods. Aussie Candles will credit the cost of the damaged goods partially or fully, however we do not refund shipping costs. If you wish to return any items please contact Aussie Candles Supplies first. Goods that are damaged or broken on return to us will be billed to you. . Aussie Candle Supplies will credit for damages sustained through transport with their chosen carrier Startrack Express. If you choose to use your own carrier we will not accept responsibility for damages.
Please check all orders once you have taken delivery of them. If you notice any discrepancies please contact admin at Aussie Candle Supplies. Please note there is a 7 day time frame that is considered reasonable and just for reporting any discrepancies in an order. Aussie Candle Supplies sells all products under the recognition that once they are used for the purpose of purchase we are no longer held responsible. It is the responsibility of the purchaser once they take possession of all goods to ensure their products are suitable for safe use.
All goods are sold on an as-is basis and Aussie Candle Supplies does not make any guarantees or warranties on their quality. Although we will always try to represent our products true to their form, pictures of products on the website cannot reflect truly the quality or colour of the goods due to each piece being individual and many hand made. Products, including fragrances, essential oils and wax, will vary in nature, quality and colour from shipment to shipment. They can also differ from their photo on the website.
Please note that you must notify us asap, but within 7 business days of receiving your delivery. We have a vigorous picking and packing process, however mistakes can sometimes still occur. If you are missing products please follow this process:
- Double check all packaging materials – It’s often noted that small items are accidentally thrown out with packaging materials.
- Check inside all boxes and internal boxes for small items, especially 10ml bottles of fragrances.
- Confirm no one else at your premises removed any item(s) without your knowledge.
- Confirm that you have indeed received all boxes as per the consignment.
- If you are sure that items are missing, please email email@example.com with your order number and details which items are missing.
Upon receipt of your email we will locate the packing and shipping history information. We will pick your order again to determine the total order weight, this will be compared to the shipped weight on record. If a product is missing, there will be a weight difference which confirms the short supply. If the shipped weight is the same it confirms all items were originally shipped.