All refunds will be at the sole discretion of Aussie Candle Supplies. If you are not satisfied with your product for any reason please contact Aussie Candle Supplies to discuss the matter. We do not refund or accept returns on fragrances.
In the case of breakages we do not resend items however a credit will be applied to your online account that you can deduct from your next order . This is at the sole discretion of Aussie Candle Supplies. A digital photo of the breakages must be sent to Aussie Candles within 3 days of receipt of goods. Aussie Candles will credit the cost of the damaged goods partially or fully, however we do not refund shipping costs. If you wish to return any items please contact Aussie Candles Supplies first. Goods that are damaged or broken on return you will be charged for. Aussie Candle Supplies will credit for damages sustained through transport with their chosen carrier Startrack Express. If you choose to use your own carrier we will not accept responsibility for damages.
Please check all orders once you have taken delivery of them. If you notice any discrepancies please contact admin at Aussie Candle Supplies. Please note there is a two month time frame that is considered reasonable and just for reporting any discrepancies in an order. ; Aussie Candle Supplies sells all products under the recognition that once they are used for the purpose of purchase we are no longer held responsible. It is the responsibility of the purchaser once they take possession of all goods to ensure their products are suitable for safe use.
All goods are sold on an as-is basis and Aussie Candle Supplies does not make any guarantees or warranties on their quality. Although we will always try to represent our products true to their form, pictures of products on the website cannot reflect truly the quality or colour of the goods due to each piece being individual and many hand made. Products, including fragrances, essential oils and wax, will vary in nature, quality and colour from shipment to shipment. They can also differ from their photo on the website.